Information Management

Requests for information and disclosure, security vetting, firearms licensing and archived records: statutory processes with time clocks, checks and decisions that must be evidenced long after they were taken.

Three statutory processes, each with a clock on every case. Freedom manages requests for information and disclosure: Freedom of Information, subject access and right of access, EIR and Access to Health Records, each with its own process and deadline. Vetting records every vetting request, check, decision and renewal, from recruitment vetting to developed vetting, against the national vetting standards. Firearms runs licensing casework from application to certificate, integrated with NFLMS.

What the three share is the shape of the work: a request arrives, a clock starts, checks are made and documented, a decision is taken that may be questioned years later, and the whole file must be producible in order. The platform underneath gives each the same answer: configurable workflow, integrated document management with redaction and version history, time clocks and reminders, and an audit trail to the standard the courts expect.

The suite reaches beyond policing. Half of UK police forces run Freedom, and so do NHS trusts, ambulance services, local authorities and universities, because the legislation binds every public authority the same way. Firearms is in use at ten forces, and Vetting at force and national agency level.