Support
Here when you need us
Every GSA product comes with the same support: a service desk staffed by people who know the systems, active monitoring of the hosted environment, and a portal where you raise, track and review your requests.
The portal
Raise it, track it, check it
The support portal is where customers raise requests and follow their progress. It is for customer organisations; if you do not have a login, ask your system administrator or use the contact form.
What is covered
Part of every product
Service desk
Trained, friendly support staff who know the products, raising and progressing your requests through the portal.
Active monitoring
The hosted environment in the AWS Police Assured Landing Zone is actively monitored, so problems are seen and dealt with, often before they reach you.
Always current
Cloud hosted products are always on the latest version, so fixes and improvements arrive without a project on your side.
Training
E-learning, on-site visits and classroom courses at Bardon Hill, for new starters and for what a release changes. About training.
Members of the public
Not the place for personal cases
GSA supplies the systems that police forces and public bodies use. We cannot see or discuss individual vetting applications, firearms certificates, information requests or court cases. If your question is about one of those, contact the force or department that handles it.
Something we can help with now?
Raise it in the portal and the service desk will pick it up, or call and ask for support.